Terms and Conditions


  1. The pre-ordered goods will be shipped before May 11th, 2023. Buyers will be contacted prior to shipping.
  2. If the above shipment date is not met, buyers may request a full refund.
  3. Buyers may cancel their pre-orders at any time before May 11th, 2023. A cancellation fee of € 30 will be deducted from the refunded amount.
  4. Electra One s.r.o. may cancel any pre-order with incorrect business or VAT information, eg. the wrong VAT registration ID provided. A cancellation fee of € 30 will be deducted from the refunded amount.
  5. All pre-orders require a payment to be made at checkout.
  6. The shipping costs are included in the pre-order payment.
  7. Please do not place pre-order if you are not sure how Electra works.
  8. Our return policy allows you to return Electra One controller within 30 days after receiving it. The controller must be shipped back in the original protective packing. Refund is issued upon receipt of returned controller.
  9. We ship Electra One controller with DHL (or their partners), tracking information is provided for all orders.
  10. Electra One s.r.o. is not obliged to pay import and customs fees. It is duty of the buyer to understand structure of the import fees and pay them.
  11. Once you place an order with us, it means that you accepted these Terms & Conditions.
  12. Additional assistance. If you have any questions or concerns about the Terms & Conditions, contact us at martin@electra.one or +420-776-791-235.