BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:

1. Orders (in-stock items) are shipped within 5 business days after payment is received.
2. Pre-orders (out-of-stock or upcoming items) will be shipped after the date indicated on the pre-order page.
3. Both orders and pre-orders require payment to be made at checkout.
4. Shipping costs are included in the total payment amount.
5. Please do not place an order or pre-order if you are unsure how Electra One controllers work.
6. Orders and pre-orders may be cancelled by the buyer before the controller is shipped. A cancellation fee of €15 will be deducted from the refunded amount.
7. Our return policy allows you to return an Electra One controller within 30 days of receipt. The controller must be returned in its original protective packaging. Refunds are issued upon receipt and inspection of the returned controller. A handling fee of €30 will be deducted from refunds for returns shipped from countries outside the EU. For EU countries, the handling fee is €15.
8. Electra One controllers are shipped via DHL (or their partners), and tracking information is provided for all shipments.
9. Electra One s.r.o. may cancel any order or pre-order with incorrect business or VAT information (e.g., an invalid VAT registration ID). A cancellation fee of €30 will be deducted from the refunded amount.
10. Electra One s.r.o. is not responsible for import duties and customs fees. It is the buyer’s responsibility to understand and pay any applicable import charges.
11. Electra One s.r.o. is not liable for any damage or loss caused by the shipping company.
12. By placing an order or pre-order with us, you agree to these Terms & Conditions.
13. Additional assistance: If you have any questions or concerns about these Terms & Conditions, please contact us at martin@electra.one or +420-776-791-235.