BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:

1. The ordered goods are shipped within 10 business days after the order is placed.
2. All orders require a payment to be made at checkout.
3. The shipping costs are included in the order payment.
4. Please do not place order if you are not sure how Electra works.
5. Our return policy allows you to return Electra One controller within 30 days after receiving it. The controller must be shipped back in the original protective packing. Refund is issued upon receipt of returned controller. A handling fee of € 30 will be deducted from the refunded amount for all returns from countries ouside the EU.
6. We ship Electra One controller with DHL (or their partners), tracking information is provided for all orders.
7. Electra One s.r.o. may cancel any order with incorrect business or VAT information, eg. the wrong VAT registration ID provided. A cancellation fee of € 30 will be deducted from the refunded amount.
8. Electra One s.r.o. is not obliged to pay import and customs fees. It is duty of the buyer to understand structure of the import fees and pay them.
9. Once you place an order with us, it means that you accepted these Terms & Conditions.
10. Additional assistance. If you have any questions or concerns about the Terms & Conditions, contact us at martin@electra.one or +420-776-791-235.