We collect personal information when you create an account, place an order, or interact with our services. The types of information we collect include:

1.1 Account Information

To create and use an account on app.electra.one and forum.electra.one, we collect the following personal information:

• Email address
• Name or Nickname (your choice)
• Password (securely hashed and stored)

This information is used to authenticate users, provide access to personalized services, and manage user preferences.

1.2 Payment Information

All payment transactions are securely processed through Stripe. While Electra One does not store your full payment details, we store relevant transaction records (such as payment amount, status, and transaction Id) within the Stripe system to manage orders and provide support.

1.3 Cookies

We use cookies to remember users who log into app.electra.one, maintaining session data and providing a smoother user experience. Cookies do not store sensitive personal information and can be managed through your browser settings.

1.4 Preset Data

Users may choose to share their presets with the community via the Electra One cloud service. Shared presets are visible to other users. Electra One has access to all uploaded presets, regardless of sharing status, and may use this data:

• To provide technical support
• To perform data analysis to improve our services and user experience

1.5 Controller Data

In order to provide the best possible support for our users, we collect and store controller data from Electra One controllers. This data includes:

• Serial number of the controller
• Names of MIDI ports that the controller uses for communication
• Version of firmware installed on the device
• Information when the user connected to app.electra.one for the last time

1.6 Website Analytics

We use Google Analytics to collect anonymized information about how visitors use our website. This includes data such as:

• Pages visited
• Time spent on the site
• Device and browser information
• Geographic location (generalized)

This information helps us analyze website traffic and is also used for marketing and performance optimization.

We use the information collected for the following purposes:

• To operate and improve our services
• To process orders and payments
• To authenticate and manage user accounts
• To provide customer support
• To analyze usage trends and improve our products
• For marketing purposes (only anonymized, aggregate data)

Electra One does not sell your personal data. Your information may be shared only:

• With service providers Stripe, Discourse, and Google, under their own privacy policies
• When required by law, or to comply with legal obligations
• To protect the rights, safety, or property of Electra One or its users

We implement appropriate technical and organizational measures to protect your personal data. All passwords are stored using secure hashing techniques, and all data transmissions are encrypted using TLS/SSL over HTTPS protocol.

You have the right to:

• Access the personal information we hold about you
• Request corrections or deletions of your personal data
• Withdraw your consent (where applicable)
• Contact us with questions about your privacy

To exercise your rights, please contact us at info@electra.one

This Privacy Policy may be updated from time to time. We will notify you of any significant changes via email or through our services.

If you have any questions or concerns about this Privacy Policy, please contact info@electra.one

By using our services, you agree to the terms of this Privacy Policy.